How to Confirm an Amazon Prime Video Device Code

If your TV or streaming device displays a code while you’re signing in to Prime Video, leave that screen open. On your phone or computer, go to the Amazon sign-in address shown on the TV, sign in to your Amazon account, and enter the code exactly as displayed. Your device should update after you submit it.

Use the address shown on your device rather than one sent in an unexpected message. A device sign-in code is different from a discount code: it connects your device to your account and does not change the price of a purchase.

First, compare the code on your TV with what you typed, including similar-looking letters and numbers. If the device says the code expired, return to its sign-in screen to generate a new one, then enter that new code promptly.

Make sure you’re signing in to the Amazon account you intend to use. If the screen does not refresh after you enter the code, follow the on-screen option to try again or restart the Prime Video app.

Enter a device code only when you started the sign-in on a device in your possession. Do not share the code with someone who calls, texts, or emails asking for it, even if they claim to be helping with your account.

If you use a shared TV, consider whether you want your Amazon account to remain signed in. Sign out through the app’s settings when you no longer want that device connected.

No. A Prime Video device code is used during account authentication; an Amazon promo code is entered during an eligible checkout to apply an offer. Neither type of code should be entered in the other’s field.

If you’re shopping rather than connecting a device, our Amazon promo code calendar guide can help you plan when to look for offers. Our team recommends reading a deal’s terms before checkout so you know which items and dates qualify.