How to Get Amazon to Recognize Your Device

Start by connecting your device to the internet and signing in with the Amazon account you want to use. On an Amazon device, open its settings and look for an option such as “Register” or “My Account.” In an Amazon app on another device, open the app and sign in. If Amazon displays a code, enter it at the web address shown on your screen using a phone or computer.

A device can be registered successfully but appear to be missing if you’re viewing a different Amazon account. Compare the email address on the device with the one you use to shop or access Prime Video, then check the device list under your account’s content and device settings. If the addresses differ, sign out on the device and sign back in with the intended account.

Not every device supports every Amazon service. For example, Prime Video requires a supported app or browser, while an Alexa-enabled product may need its manufacturer’s setup app before you can link your Amazon account. Confirm that your device model, operating system, and app version meet the service’s requirements; updating the app is a useful first step, but it cannot add support to an unsupported model.

If you’re moving to a replacement device, sign in on the new one and test playback or other features before removing the old one. You can then deregister a device you no longer own from your Amazon account’s device settings. For more help planning your Amazon shopping, see our Amazon promo code calendar guide.